Our experience, our expertise and our passion is to help auto repair shop owners transform their people, their shop and their role inside it.
Our Buyosphere team will work collaboratively with you and yours to train and implement proven and dynamic shop processes that have a HIGH IMPACT on customer service, shop conversion and close rates, sales and profit, team chemistry, employee engagement and company reputation.
We have seen a significant increase in ARO and sales at our shops. Our people are much better at answering the phone and better at selling the work. It has been a great relationship and I have recommended Jonnie’s program to many shop owners and will continue to do so.
The Buyosphere creates extreme accountability, beyond anyone else I’ve used. They have a specifically laid out program where they hold the person accountable for everything they teach them. That is what I truly love about The Buyosphere Program.
"We have used The Buyosphere for several months now. Jonnie not only helps our service advisors but also helps the management team create a plan so that everyone can succeed. He is tough and he is honest he takes feedback from us. He is a great instructor with passion that keeps everyone motivated. I have taken a lot of classes from a lot of auto experts and I would rate Jonnie as one of the top."
"I just completed the 12 week Buyosphere University program and could not be more pleased with the results. I have been in the auto repair industry for 15 years and owned my shop for 9 years. Lorri and the Buyosphere team have changed the way we do business in our shop. Looking forward to future courses. Take the plunge, you won’t be disappointed, trust me."
"The Buyosphere does a great job of teaching customer service. Their foundation is the psychology behind a customers behavior as well as your own and how to get the best experience for both parties. Well worth it!"
"Jonnie has been an absolute asset to our business. His process and coaching calls have been extremely helpful, and his professional guidance and advice continue to be extremely important to our company. Since we have started using Jonnie, our service advisors have gained much more confidence in their customer service abilities! We can not thank you enough, Jonnie!"
"These guys are amazing. You can not put a price on vigilant and constant coaching. I always say, "Even Tiger Woods uses a coach everyday". If you want your sales team to be razor sharp, you need Jonnie Wright and The Buyosphere. We are in our 10th year with continual coaching. We will never stop. I can not recommend it enough."
"I’ve used Buyosphere for over 6 years and find it to be the best coaching for automotive repair shops hands down. Rob is always there with sound advise and training for every situation and objection. I would give Rob 6 starts if I could."
"What an awesome team The Buyosphere has. I cannot express how much this company can help with phone training, company growth and personal fulfillment. Jonnie has a laundry list of tools for great success in Customer service, training, employee retention, employee hiring, customer retention and Weekly videos on how to improve the little things that make a huge difference. Make the (Wright) choice and call The Buyosphere."
"Excellent Service Advisor Coaching Company. Proper Phone Answering, Price Shoppers, Presenting, & More. Robert is our coach and does an absolutely FANTASTIC job with our Service Advisors. Weekly One on one coaching calls with your coach has been the biggest benefit for our staff. It keeps them on track and always improving."
"When I met Jonnie I was convinced that I knew everything and didn't need his assistance. Flash forward 18 months and I've improved so much because this man is as smart as a whip. He tore me down and is very successfully building me up. His instruction is by no means one dimension. On several levels he has helped me to improve my attitude, skills and hope. He has been crucial to my growth and future. I absolutely guarantee that engaging your business with the Buyosphere will improve both your bottom line as well as your company's employee cohesiveness."
"I have been working with the Buyosphere since I began as a service advisor for the shop that I am currently at about ten months ago. I have been amazed by how much their advice and teachings have brought my sales and customer service to a whole new level. I have worked with several coaches, but most recently with Lorri. She has helped me become a much better service advisor, and I have learned so much to improve my sales process. I am very fortunate that my employer brought me to the Buyosphere and I look forward to a long time continuance of their training!"
"Top notch training at providing customer service skills, highly recommend! If you have someone that is struggling dealing with customers would recommend a course, a training program or even a phone call to The Buyosphere. Decades of experience, work with your schedule and can coach to any level of experience."
After experiencing training from The Buyosphere, I have seen Jonnie and Co. build trust and relationships with my Service Advisors that created an atmosphere in our front office of 'teamwork and happiness' like we had never experienced in the past 10 years!
Lorri has done multiple on-site workshops and seminars that were highly inclusive and the training was inspirational and energizing. Time management was good and the team building activities really brought our staff together.
We retained The Buyosphere to train all of our 38 Midas store managers at our annual manager's convention in Kansas City. Sales, profits and the customer service experience at our stores began to improve immediately! If you want to really make your place of business the ‘go to’ destination in your community based on referrals and word-of-mouth, then sign on with Jonnie Wright and The Buyosphere.
Russ Gibson - Buyosphere GraduateOwner, Midas Auto Systems Experts
By far, one of the more refreshing clinics I’ve ever attended! Jonnie’s simple philosophy on how to enhance the customer service experience will make an immediate impact on any type of business. He will inspire you to run your business and conduct your life in a way that sets you and your company apart from the rest.
Lorri's approach to training for our employees is professional yet creates a personal connection with the individual. This along with follow through creates results. I would strongly recommend Lorri to all seeking to provide top level customer service.