Why should I take this two hour course?
Your shop spends $125-$150 to get the phone to ring once, making it your biggest investment, and greatest opportunity. The importance of how you are on-boarding your customers cannot be over-emphasized. EVERY aspect of your shop is designed to make the phone ring. Making Every Call Count provides proven and powerful tools to help your team maximize every incoming customer call. By helping your team create a consistently exceptional approach on the phone, you will see a dramatic increase in your shop’s call conversion rate. You will get more customers into your shop. And because you on-boarded them at a higher level, they will be much more likely to spend money with you, thus also increases sales and profits. This elevated approach will also drive more positive customer reviews, and referrals, which will also increase your customer count. Creating the customer WOW! factor drives a more profits NOW result.


Watch the first few minutes of "Top 10 Strategies for Converting Price Shoppers."

"Jonnie’s simple philosophy on how to enhance the customer service experience will make an immediate impact on any type of business. He will inspire you to run your business and conduct your life in a way that sets you and your company apart from the rest." 

- Kurt Barton, Factory Motor Parts

"Jonnie has an almost 'x-ray vision' in understanding and teaching how to improve the experience each customer has with us."

- John Ludwig, Precision Automotive Service

Top 10 Strategies for Converting Price Shoppers

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