Why should I take this two hour course?

Making Every Call Count provides powerful tools to help shops maximize every incoming customer call. Your shop spends $125-$150 to get the phone to ring once, making it your biggest investment and greatest opportunity. Making Every Call Count will increase your ROI by providing proven tools and training to help your team create a consistent and exceptional approach to converting callers into customers. Higher conversion rates mean higher car counts, and more, and better opportunities to sell the needed work. 

What Can I expect with this course? 

  • Dynamic, interactive, and useful content and instruction.
  • Easily accessible video instruction via your computer, with 24/7 access.
  • Automatic enrollment in The Buyosphere Toolbox, a weekly email of strategies for improving shop customer service, communication and culture.
  • An instructor who is a certified teacher who has been training in the auto repair industry for 10 years.

What Do I Need to Know?

  • Investment: $250 per student*
  • The entire two hour course will be emailed to you as soon as you register and pay.
  • Once purchased, the course can be viewed anytime, 24/7, and will be accessible for 12 months.
  • It would be beneficial to follow The Buyosphere Facebook group, and to connect to Lorri Wright and Jonnie Wright on LinkedIn, for additional tips and insights.
  • REFUND POLICY: Once the course hits your inbox and has been opened, there will be no refunds. You are encouraged to use the “try it before you buy it” feature before purchasing.

*Registration and payment is required for every employee/student participating in the course
*Sales tax not included

What is Required?

  • Reliable private email address (Cannot be a general company email address)
  • Free account with the student management software, Thinkific, to access the course. A link to Thinkific will be sent upon registration for the course.
  • Quiet time and space to view the video course 
  • Notebook dedicated to this course - or you can print the provided note-taking form, which will be accessible once you log into the course via Thinkific.
  • A willingness to listen, learn, and transform!


Watch the first few minutes of "Making Every Call Count."

"Lorri is a fantastic instructor! She is on a mission to help auto repair shops make more money!”

– Jay Volesky, BG Automotive

"We have seen a significant increase in ARO and sales at our shops. Our people are much better at answering the phone and better at selling the work."

– Rich Fearing, Owner, Village/Euro Autoworks

"Lorri's training is inspirational and energizing."

- Brent Kniesel, Kniesel's Automotive

Making Every Call Count

Price Per Student: