Use "Maintenance" much?

Like, every day in your auto repair shop, (W)right? "Maintenance" is one of the most common words in our industry. It also happens to be one of the worst words in terms of how it undermines the value of what you do - especially when it comes to presenting and selling the work. In today's Toolbox, Jonnie explains why the "M" word should be banished forever from your shop and replaced with the "P" word. 

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