The rain has stopped; let the running and rummaging begin in the very warm sunshine this weekend, as The USA Outdoor Track and Field Championships and Des Moines Arts Festival, run, jump, browse and dicker their way into our hearts, heads and wallets.
Something free of charge but hopefully no less entertaining is this morning's Unsecret Shopper Radio Show, heard every Saturday from 8-9am, on 1350 KRNT. In case you missed it, miss it no more:
(Left-click to listen, right-click to download, don't click to not hear it.)
The broadcast includes an overview of the Secret Shopper review of Von Maur, plus what I think is a fascinating conversation with Jeff "Del" Delvaux, General Manager of Des Moines Radio Group, who talks about the importance of hiring people genetically disposed to smile, greet, engage, thank and follow-up, and the secret to finding them. I also found two amazing employees during my Secret Shopper trip through Von Maur, and Christine and Leana are both gleefully acknowledged, highlighted and fawned over, as the customer service super-studs they are, possessing more inner joy than a Chucky Cheese.
Hope you enjoy listening to the show, and whatever else you hear, see, smell, feel and taste this weekend - may it be full of wonderful surprises.
I'll see you back here on Monday, with a wonderfully surprising response from Von Maur management.
Jonnie Wright is a customer service evaluator and trainer, professional secret shopper, marketing strategist and host of The Unsecret Shopper Radio Show, Saturday mornings 8-9am, on 1350, KRNT. Email Jonnie at firstname.lastname@example.org.
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