Hello shoppers...


...and listeners to The Unsecret Shopper Radio Show. 

If you were too busy doing the former to do the latter, I can help you with that: 


The Unsecret Shopper Radio Show for Saturday August 28th, 2010 

(Left click to listen, right click to download, don't click to not hear) 


Today's show includes a look back at Atomic Shopping Bomb 2010, aka my Secret Shopping trip to American TV and Appliance - the gory details of which you can read by clicking this sentence. 

You'll also hear a conversation with Claudia Neumann, Call Center Operations Manager for Mid-American Energy, a company that excels at providing great customer service. 

Think Facebook and Twitter are only for young punks? I take a look at the latest poll numbers released on Friday concerning the explosive use of social media by people over 50 - and how businesses can benefit. 

Plus, have you ever wondered how good the customer service is overseas? Sally Case, a longtime French teacher in the Ames School District, shares her shopping and living experiences in France. 

Meantime, may you experience something this weekend that's hopefully not at all foreign: lots of retail smiles from happy employees who are thrilled to help you...because you deserve it.  

Until Monday - bonjour.  


Jonnie Wright is a customer service evaluator and trainer, professional secret shopper, marketing strategist and host of The Unsecret Shopper Radio Show, Saturday mornings 8-9am, on 1350, KRNT.      


Ways to contact Jonnie:


Click to be taken to Jonnie's Facebook page   

Click to be taken to Jonnie's Twitter page   

Click to be taken to Jonnie's blog   

Click to email Jonnie (jonnie@thebuyosphere.com)   

Phone: 515-480-4190    


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