...and listeners to The Unsecret Shopper Radio Show.
If you were too busy doing the former to do the latter, I can help you with that:
(Left click to listen, right click to download, don't click to not hear)
You'll also hear a conversation with Claudia Neumann, Call Center Operations Manager for Mid-American Energy, a company that excels at providing great customer service.
Think Facebook and Twitter are only for young punks? I take a look at the latest poll numbers released on Friday concerning the explosive use of social media by people over 50 - and how businesses can benefit.
Plus, have you ever wondered how good the customer service is overseas? Sally Case, a longtime French teacher in the Ames School District, shares her shopping and living experiences in France.
Meantime, may you experience something this weekend that's hopefully not at all foreign: lots of retail smiles from happy employees who are thrilled to help you...because you deserve it.
Until Monday - bonjour.
Jonnie Wright is a customer service evaluator and trainer, professional secret shopper, marketing strategist and host of The Unsecret Shopper Radio Show, Saturday mornings 8-9am, on 1350, KRNT.
Click to email Jonnie (firstname.lastname@example.org)
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