That would be the word "no."
I hear it said in recorded shop calls. Service Advisors respond to the customer's request with "no." Or you can clearly hear a "no" tone in their voice. Sometimes an SA doesn't mean to say it, or isn't even aware they are saying it.
So how do you re-train your brain to say "yes" when you want to say "no," when you feel like you HAVE to say "no"?
In this week's Buyosphere Toolbox video, I share the most common thing we say "no" to, and how to replace it with an emphatic "YES!"
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