Your bays are jammed with cars. 

Your service advisors are cranking out estimates and your techs are cranking out the work. It is a good "problem" to have. 

Then, the phone rings. Customer says, "I need to get my car in today." There are only so many labor hours in a day. You have to tell the customer "no." 

How do you tell them "yes"? 

In today's Buyosphere Toolbox, Lorri shares a "YES!" strategy when "NO!" seems like the only option. 

Sample Word Tracks for I CAN and WILL

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