"We got a negative review!!!"

Nothing sends owners, managers and employees into a tizzy fit faster than when a customer decides to publicly rip the shop a new one. 

Of course it sucks. Your shop is your baby, and somebody just called it ugly. That is a very personal thing. 

In today's Buyosphere Toolbox, Jonnie explains what triggers bad reviews, how to not want to punch that review writer in the face, and a way to respond that can get that upset customer back in the shop.  

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