D'oh!
Have you ever wanted to reel back in something you said to a customer? Maybe you thought of a more powerful way to say it, or a way that provided greater clarity.
For those times - and for the dozens of "lower value" and "less than optimum" words and phrases that you may not be aware of - Jonnie has compiled his Top 5 list of "bad" words and phrases that kill clarity and value, and what to say in their place.
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