How do you say "yes" when you need to say "no"?
That is a dilemma facing many shops, as customers have a growing sense of entitlement, and less tolerance for those who cannot deliver what they want.
Today's Buyosphere Toolbox tool gives you 3 powerful strategies for making customers feel like you told them "YES," even when you just told them (no).
We have also included a downloadable document that has these word tracks and strategies. Tell us how it works for you in the comment section at the bottom.
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