We spend a lot of time, money and resources - as business owners, coaches and leaders - to train people to be happy. Happy with customers. Happy with co-workers. Happy servants and shepherds taking great care of the "flock."
Our efforts have a predictable result if the target of those resources isn't happy to begin with.
Why do we attempt to transform the miserable into smiling, engaging company flag wavers?
Do you feel like you are wasting your resources to train the untrainable?
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